Customer Quality Engineer

The Allegro team is united by a clear purpose—advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business—from breakthrough product development and customer success to how we show up for each other and the communities we serve. The Opportunity Do you want to be the bridge between cutting-edge semiconductor innovation and the world’s most demanding automotive and industrial leaders? At Allegro MicroSystems, we are global leaders in power and sensing solutions that drive a safer, more sustainable, and autonomous future. We are seeking a highly skilled Customer Quality Engineer to join our global team as a key representative for the Japanese market. In this high-impact role, you won't just be managing quality issues; you will be a strategic liaison between our Japanese customers (including major automotive OEMs) and our global engineering headquarters in the U.S. and manufacturing sites in Southeast Asia. This is your chance to leverage your technical expertise and bilingual skills to ensure the highest standards of excellence for products that power the future of e-mobility and smart manufacturing. What You’ll Do Act as the primary technical interface between Japanese customers and Allegro’s U.S. Quality Assurance and Sales teams. You will participate in and interpret during high-level technical conference calls to ensure perfect alignment. Lead the investigation of quality issues, coordinating root-cause analysis and formulating robust countermeasures. You will be responsible for preparing and explaining 8D reports, Ishikawa diagrams, and 5-Why analyses to our customers. Translate complex technical and quality-related documents between English and Japanese, ensuring that technical nuances are preserved and understood by all stakeholders. Coordinate with our overseas manufacturing sites and accompany customer audits to ensure Allegro’s processes consistently meet and exceed Japanese automotive standards. Correlate electrical defects with physical failure analysis results, utilizing advanced tools like emission microscopy, SEM, and FIB to provide deep-dive technical insights. Work cross-functionally in a fast-paced, multicultural environment to ensure timely resolution of customer inquiries and proactive quality improvements. Who You Are You hold a Bachelor’s degree in Electrical, Mechanical, or Chemical Engineering and have at least 2 years of experience in the Japanese automotive or semiconductor industry, 3+ years of experience in the semiconductor industry (wafer fabrication, IC testing, assembly, etc.) and 2+ years of experience in failure analysis or component analysis You possess native-level Japanese and business-level English proficiency, with the ability to navigate and lead discussions in multicultural environments. You have hands-on experience with quality tools (FTA, 8D, Ishikawa) and a deep understanding of failure analysis techniques (e.g., decapsulation, probe analysis, SEM). You are self-motivated, eager to learn, and possess the analytical skills to correlate complex data into actionable quality improvements. You are willing to travel (less than 10% annually) to our U.S. headquarters and Southeast Asian factories to maintain global quality standards. Why Allegro? Join Allegro and become part of a team where your contributions truly matter. We foster a culture of Real Innovation, empowering you to push boundaries, develop cutting-edge solutions, and drive continuous improvement. Your work will create a Real Impact by solving complex real-world challenges that fuel our success and shape the future of technology. You’ll experience Real Connection, collaborating with talented colleagues around the globe in an environment built on trust, respect, and a shared purpose. Join us—and help build what’s next. Allegro MicroSystems (NASDAQ: ALGM) is a global leader in sensing and power semiconductor solutions, committed to driving e-mobility, clean energy, automation, and robotics forward. Through Real Innovation, we're developing intelligent technologies that move the world toward a safer, more sustainable, and autonomous future. Our acquisition of Crocus Technology further strengthens our leadership in magnetic sensing, bringing cutting-edge TMR technology to our world-class portfolio. At Allegro, your work creates Real Impact. Our advanced magnetic position and current sensors, power management ICs, brushless motor drivers, and LED lighting drivers are at the heart of critical systems worldwide. From extending the range of electric vehicles and enabling smarter factories to powering efficient data centers and enhancing autonomous driving, our solutions touch lives every day. If you're driving a car, using cloud services, or receiving a package, you're interacting with Allegro's technology in action. We believe in Real Connection. With a diverse team of over 4,400 employees across 17 countries and headquartered in Manchester, NH (USA), Allegro fosters a truly global and collaborative environment. Our engineering, manufacturing, and support teams worldwide are united by a shared mission, working together with trust, respect, and purpose. We encourage you to think differently, take informed risks, and build what's next. Our dedication to pioneering solutions is reflected in our extensive portfolio of over 1,400 worldwide patents. Allegro is not just building technology; we're building careers where your contributions matter, your growth is valued, and you can make a lasting difference. Our unwavering commitment to excellence is underscored by our IATF16949:2016 and ISO14001:2015 certifications and the quality awards we've received globally. Join us and help shape the future – where your innovation, impact, and connection will drive what's next!